CDW Tech Talk: Spearheading a New Way of Working with Leadership and Technology


Technology can enable better communication for hybrid work

“The conditions today forced us out of the office, and we’ve lost that face-to-face communication a bit,” Kennedy said. “But what we were able to do was put in place processes that leverage technology, allowing our people to keep these communication channels open and ensure they are effective so that we can continue. to talk about risk, go on to talk about delivery as well as how to consistently generate value.

However, Kennedy warned that technology alone cannot solve the communication challenges presented by remote and hybrid work environments. “At the end of the day, if you don’t have a strong process and people are not well associated with that process, no technology is going to save you,” he said.

“The agile way of working has always required the ability to be flexible,” he continued. “Today, we see this regularly, when people ask technology and IT teams to take on new roles and offer new advice in areas they may not have contributed to before. “

LOOK: Learn more about how IT can help with communication and collaboration.

With employees accustomed to remote work, expectations change

After nearly two years of working remotely, people are realizing that they have different needs that they might not have anticipated when the pandemic began. “People are looking for smarter ways to work. Everyone realizes some of the pitfalls that come with virtual working, whether it’s consistent back-to-back meetings, extended working hours, constant availability. What they need to be able to see are the benefits to them, ”Kennedy said.

He offered some recommendations based on recent CDW efforts to improve its own internal communications. “One of the things we focused on was helping to get a feedback loop with our employees on what is working and what is not. What are their needs, and then how do we put the training and change management in place to make sure they get the support they need, now and in the future, for what we may want to deploy? “

“What I’ve found most effective is to start with the results and the benefits and then go back to why the process or technology is needed. It sounds simple enough, but I think a lot of times the backbone and technology in particular tends to focus more on tools than results, ”Kennedy said. He also emphasized recognizing how long change can take.

Getting buy-in for these changes begins with leadership. “These are things that we try to communicate clearly to our management and to which they have been receptive. They saw the benefits, ”Kennedy said. “They saw this was going to be an investment of time, resources and training, and they were willing to invest in our people. I think the key for successful people to achieve some of these pivots will be to invest in the people they have today and give them the opportunity to expand their skills through technology.


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